Frequently Asked Questions

Everything you need to know about your ILUS LABEL experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually arriving within 10-15 business days.

What is your return policy for apparel?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, certain items like undergarments or swimwear are final sale.

How do I know which size to choose?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or staying true to size for a compressive, athletic fit.

Do you offer international shipping?

Yes, ILUS LABEL ships worldwide. Shipping costs and potential customs duties are calculated at checkout based on your specific country and order weight.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order has entered the fulfillment stage.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.